Terms of Service

Who we are

Enactity is provided by [legal entity name], [business address] ("we" or "us").

What Enactity does

Enactity lets a business, such as a gym or fitness studio, answer customer text messages with an automated assistant. Depending on how the business sets it up, the assistant can:

• Answer questions using hours, prices, and FAQs the business approves, and say so when it doesn't know.
• Book tours from the business's available times.
• Handle membership changes (freezes, cancellations, and plan changes) under the business's written policy, after the customer verifies who they are and confirms with a code.
• Pass conversations to the business's staff, and stop replying automatically while a person handles them.

Pilot status

Enactity is in a pilot. Features may change, and some parts of the service are limited or simulated, as described on our website. Pilot pricing is provisional and subject to validation. Monthly message and usage limits will be set after cost research, and messaging is not unlimited. Specific pricing and limits for a business will be confirmed in writing.

For businesses using Enactity

If you use Enactity for your business, you agree that:

• You are responsible for the information, policies, and rules you give the assistant, including your membership terms, and for keeping them accurate and up to date.
• Your customers' memberships, billing, and refunds are governed by your own terms, not ours.
• You will obtain any consent required to text your customers, honor requests to stop texting, and follow the laws and carrier rules that apply to your messaging. See the SMS terms.
• You will review and respond to conversations handed to your team.
• You won't use Enactity to send spam or marketing messages to people who haven't agreed to receive them.

For customers texting a business

• Your relationship is with the business you're texting. Its policies decide what can be changed and on what terms.
• Automated replies can be wrong or incomplete. For anything important, ask for a person. Account changes only happen after you verify who you are, see the exact dates and price, and confirm with a code.
• Don't use the text assistant for emergencies.

The website demo

The demo on this website uses a fictional business and fictional people. It never sends real texts, verification is simulated, checkout is simulated, and no payment is taken. Don't enter real personal or payment information into the demo.

Acceptable use

You agree not to:

• Use the service to harass anyone or to send unlawful, misleading, or unwanted messages.
• Try to trick the assistant into ignoring a business's rules, or to get access to someone else's account.
• Interfere with the service, get around its limits, or access it in ways we didn't intend.
• Copy or resell the service without our permission.

We may limit or suspend access to protect the service, its users, or the people they text.

Fees

Businesses pay the fees agreed in writing for their pilot. During the pilot, pricing is $399 a month plus a $750 one-time setup fee, which is provisional and subject to validation. [billing terms, renewals, and cancellation terms for businesses to be drafted]

Privacy

Our Privacy Policy explains what information we handle and why.

Disclaimers and limitation of liability

[disclaimers, limitation of liability, and indemnification to be drafted by counsel]

Ending the service

A business can stop using Enactity as set out in its agreement with us. We may suspend or end access if these terms are broken. [data return and deletion on termination to be defined]

Governing law

[governing law and venue]

Changes

If we change these terms, we'll update the date at the top and, for significant changes, give notice before they take effect.

Contact

[legal entity name], [business address], [contact email].